Frequently asked questions

Shipping time is typically 7–13 days. Every parcel is tracked, and you receive a tracking number by email the moment it ships so you can follow its progress at any time. Remote destinations, customs checks and peak periods can add a few days, so we quote a typical window rather than a guaranteed date.

Yes — free tracked shipping worldwide on every order. No minimum spend, no surcharges at checkout. The price you see is the price you pay.

Yes — we ship worldwide. All orders use Standard Shipping. Simply select your country at checkout and the correct shipping option will appear automatically.

A tracking number is emailed to you once your order ships, usually within 24 hours of placing it. You can also log into your account and view your order status at any time.

Every order is backed by a 30-day money-back guarantee, on every product — including discounted, promotional and bundle items. If you are not happy with your purchase for any reason, contact us within 30 days of delivery and we will arrange a full refund. No lengthy forms, no difficult questions, no final-sale exclusions.

No. Return shipping is free on every order, wherever you are. Contact us and we email you a prepaid return label — you never pay to send something back, and there are no restocking fees.

Refunds are processed within 3–5 business days of receiving the returned item. The amount will appear on your original payment method within a further 5–10 business days depending on your bank.

No. The Breeze Clip has a built-in rechargeable battery. Charge it fully, then use it completely wire-free.

Up to 8 hours on low speed. Charge time is approximately 2 hours via the included USB-C cable.

Yes, when clipped securely and kept safely out of reach of children.

No. The Breeze Clip is designed for personal, close-range cooling only — best used at a desk, bedside, stroller, or kitchen counter. It is not a replacement for air conditioning.

Yes, it is designed for quiet personal use.

The Steam Wand works on sealed tile, grout, glass, stovetops, bathroom fixtures, car interiors, and most hard kitchen surfaces. Avoid unsealed natural stone, delicate painted surfaces, and unsealed wood.

No — use clean water only. The high-temperature steam loosens grease and buildup without any chemical additives, making it safe around food, children, and pets.

The Steam Wand reaches working temperature in approximately 60 seconds from a cold start.

The 1.2 L tank provides up to 60 minutes of continuous steam output before needing a refill.

The Floor Ritual is designed for sealed tile, laminate, vinyl, and sealed hardwood-style floors. Avoid unsealed hardwood, rough stone, or any floor where standing moisture could cause damage.

Yes. The microfiber-style pads are designed to be washed and reused many times. Remove and wash after each session according to the included care instructions.

Email us via our contact page — we reply within 24 hours. You can also reach us from the Contact link in the footer.

Orders can be modified or cancelled within 2 hours of placement while they are still being prepared. Contact us immediately if you need help.

Yes. Checkout is protected by 256-bit SSL encryption. Your payment details are processed through a secure provider and are never stored on our servers.